89290
CompTIA A+ Core 1 - 1 year without exam

Candidates will learn about the following topics:

• IT infrastructure support practices, such as advanced device connectivity troubleshooting, end-point management, and basic networking
• How to identify, use, connect, configure and support hardware for mobile, PC, and IoT, including connectors, peripherals, and components
• Best practices for data storage, recovery, and management
• How to perform essential baseline security functions, such as addressing privacy concerns, detecting and removing malware, device hardening, and optimizing physical security
• How to install, support, and configure Windows OS, as well as understand other operating systems like Linux, Mac, iOS, and Android
• How to administer client and cloud-based SaaS software
• Troubleshoot and solve problems related to core service and support challenges
• Best practices for documentation, IT support scripting, and change management
• How to troubleshoot software on PC and mobile devices for functions like application security
• Different types of networks and connections, including WIFI, TCP/IP, and Small Office/Home Office (SOHO)
• Troubleshooting practices for device and network issues
• Identify and address security vulnerabilities for network connections and devices
• Install and configure mobile devices such as laptops and mobiles
• Compare, contrast, and utilize cloud computing and client-side visualization
• Follow and embed best practices for environmental protection, safety, professionalism, and communication

• Help Desk Tech
• Desktop Support Specialist
• Field Service Technician
• Help Desk Technician
• Associate Network Engineer
• System Support Technician
• Junior Systems Administrator

• Hardware - Identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
• Operating systems - Install and support Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
• Software troubleshooting - Troubleshoot PC and mobile device issues including common OS, malware and security issues.
• Networking - Explain types of networks and connections including TCP/IP, WIFI and SOHO
• Troubleshooting - Troubleshoot real-world device and network issues quickly and efficiently
• Security - Identify and protect against security vulnerabilities for devices and their network connections
• Mobile devices - Install & configure laptops and other mobile devices and support applications to ensure connectivity for end- users
• Virtualization & Cloud Computing - Compare & contrast cloud computing concepts & set up client-side virtualization
• Operational Procedures - Follow best practices for safety, environmental impacts, and communication and professionalism

In order to access CompTIA A+ course and Core 1 and Core 2 exams, candidates are recommended are recommended to have:

• From 9 to 12 months of hands-on experience in a help desk support technician, desktop support technician, or field service technician job role