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Certified Agile Service Manager (CASM®) exam + Self-study material

Certified Agile Service Manager (CASM®) exam + Self-study material online provided by iLEARN Innovative Learning

Starting from
429,00 EUR
iLEARN is an ATO (Accredited Training Organization) of PeopleCert for DEVOPS INSTITUTE® courses and exams
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To verify the PeopleCert accreditation, click on the logo.

Certified Agile Service Manager (CASM®) is an agile operations-based qualification. It incorporates the core values ​​and principles of the Agile Manifesto, as well as other agile concepts and practices such as DevOps, Scrum, Kanban, and Lean.

DOI CASM online exam format
  • Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Open book (it is possible to use the PeopleCert OTM - Official Training Material)
  • 40 multiple choice questions
  • Passing score: 26/40 marks - 65%

For more information about technical requirements and online exam procedure, please click here.

What does the self-study material include?
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
  • Online asynchronous coaching with an accredited trainer for 120 days*
  • A Two, four, or eight hours coaching session with an accredited trainer (optional service)
  • 1 official sample paper

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions. The language of the coaching is English.

By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.

Typology

Self-study material with exam

Location

Online

Accreditation

PeopleCert

Individual price

Objectives

Candidates attending these course and exam will learn:

  • What does Agile mean.
  • Core Values ​​and Principles of the Agile Manifesto
  • How to translate agile thinking and values ​​into service management practices
  • Agile concepts and related practices, including DevOps, ITIL, SRE, Lean and Scrum
  • How Scrum roles, artifacts and events apply to the process
  • Two aspects of agile service management: agile process improvement and agile process engineering

Who it is aimed at

  • Practice owners and process designers
  • Developers who are interested in helping make processes more Agile
  • Managers who are looking to bridge multiple practices and create DevOps-style environments
  • Employees and managers responsible for engineering or improving processes
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes

Contents

  • Introducing Agile Service Management
  • Agile Service Management
  • Leveraging Related Guidance
  • Agile Service Management Roles
  • Agile Process Engineering
  • Agile Service Management Artifacts
  • Agile Service Management Events
  • Agile Process Improvement

Prerequisites

There are no prerequisites for studying or sitting the DOI CASM certification exam. However, a basic knowledge of ITSM and Agile can be helpful.

Teacher language

Material course language

English, Portuguese

Exam type

Online

Certificate type

Online

Exam language

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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