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ITIL® 4 Foundation 1 year with exam + Live coaching
ITIL® 4 Foundation 1 year with exam + Live coaching online course with coaching in Italian, English, French, Spanish provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
ITIL® 4 Foundation - IT Service Management Certification introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The ITIL Foundation (ITIL 4 Foundation Edition) course can provide delegates with an extensive introduction to the core concepts of ITIL. It helps your understanding of the ITIL principles and demonstrates how they can improve an individual’s work and the work of the organization.
Access duration
- 1 year access to the platform
ITIL 4 Foundation online course details
- 8 lessons (3 hours of video lessons)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- Exercises and solutions
- Access 24/7
- Official manual in digital format (paper version available for a fee by clicking on the option “Surcharge for paper manual” )
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam - Optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”)
To complete the course and have an optimal exam preparation, we recommend you to spend at least 14 hours of study.
For further information about online courses, please click here.
Features of the Live coaching
- Two hours of coaching included, but you can add two or four more hours by selecting the corresponding option among the additional services of the package.
- Coaching will take place remotely through a web-conference tool (Microsoft Teams) and will allow you to discuss unclear topics with an accredited instructor, including information on how to manage the certification exam. During the coaching session, the following activities can be carried out:
- Planning learning activities
- Even after the session, email exchange with the trainer for educational support
- Learning verification and content deepening
- We recommend scheduling the coaching session after completing self-study and before taking the exam.
ITIL 4 Foundation online exam format
- Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- 1 mark for each correct answer
- Passing score: 26/40 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
PDU - ITIL 4 Foundation
Our ITIL® Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Technical: 3
- Leadership: 1
- Strategic: 12
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
Online course with Live coachingLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
Italian, English, French, SpanishObjectives
Students who complete this course will have learned:
- An overview of the tools and methodologies, purpose and components of ITIL, including the ITIL Service Lifecycle and the Service Value System
- The key concepts and value of IT service management to IT service providers and their customers
- How the ITIL guiding principles can help organizations adopt and adapt service management
- The activities of the service value chain, and how they interconnect
- The purpose and key terms of 18 ITIL practices and the 7 essential practices
- How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
- How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
Who it is aimed at
- Individuals at the start of their journey in service management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
Contents
Key Service Management and ITIL Concepts
- Defining Value and its relationship with stakeholders
- Service relationships and co-creation of value
- Understanding Service Offerings and Products
- Balancing Outcomes, Value, Costs and Risks
- The 4 Dimensions of Service Management
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
The ITIL Guiding Principles
- Introduction to the Guiding Principles
- Understand and apply each of the 7 Guiding Principles
ITIL Service Management Practices
- Introducing the 3 areas of Practice
- Key practices in ITIL
- Incident Management
- Problem Management
- Change Control
- Service Request Management
- Service Level Management
- Service Desk
- Continual Improvement
- Overview of other practices in ITIL
The ITIL Service Value System (SVS)
- Understanding the role of the Service Value System
- Elements of the ITIL SVS
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
- Service Value Chain
- Understanding the Elements of the Service Value Chain
- Practices and their role in the Service Value Chain
- Using the Service Value Chain to identify and map Value Streams
Prerequisites
There are no specific pre-requisites. By the way, some appreciation of the ideas and principles of services may be useful.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.