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ITIL® Transformation (Version 5) 1 year with exam + Live coaching
ITIL® Transformation (Version 5) 1 year with exam + Live coaching online course with coaching in English provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
ITIL Transformation is a core module in the ITIL (Version 5) qualification scheme.
This module provides candidates with the tools and guidance to transform organizational operations by integrating governance, execution, and continual learning. Following ITIL guidance, it offers practical strategies to align people, processes, and technology, ensuring that transformations generate measurable value and strengthen enterprise resilience.
ITIL Transformation (Version 5) online course details
- 1-year access to the eLearning platform
- 8 lessons (TBD hours of video lessons)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- Exercises and solutions
- Access 24/7
- Official manual in digital format - Paper version available for a fee by selcting the facultative option “ Add the manual in paper format” in the cart
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam - For a fee, candidates can take this optional service to experience the real exam, in addition to the included mock exams. In the cart, select the facultative option ‘PeopleCert official mock exam’ to access it
- 21 hours recommended on included materials for official exam preparation
Please check our dedicated page further information about online courses.
Features of the Live coaching
- Two hours of coaching included, but you can add two or four more hours by selecting the corresponding option among the additional services of the package.
- Coaching will take place remotely through a web-conference tool (Microsoft Teams) and will allow you to discuss unclear topics with an accredited instructor, including information on how to manage the certification exam. During the coaching session, the following activities can be carried out:
- Planning learning activities
- Even after the session, email exchange with the trainer for educational support
- Learning verification and content deepening
- We recommend scheduling the coaching session after completing self-study and before taking the exam.
ITIL Transformation (Version 5) online exam format
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 28/40 marks - 70%
- Second exam attempt (Take2 Option) - Available for an additional fee. In the cart, select the optional item ‘PeopleCert Take2 – Second exam attempt.’”
Check ou dedicated page for more information about technical requirements and PeopleCert online exam procedure.
PDUs - ITIL Transformation (Version 5)
Our ITIL Transformation (Version 5) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Ways of Working (Technical): 11
- Power Skills (Leadership): 2
- Business Acumen (Strategic): 8
Read more information about PDUs and how to claim them to maintain your PMI qualifications.
Typology
Online course with Live coachingLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Clarify core ITIL concepts and their role in supporting organizational transformation
- Outline the layers, stages, steps, patterns, and contexts of transformation
- Demonstrate how tools, methods, techniques, governance models, and metrics are applied during transformation
- Show how AI, DevOps, and PRINCE2 integrate with ITIL to drive effective transformation and delivery
- Illustrate how lessons learned are incorporated into continual improvement within the ITIL Value System (ITIL VS)
Who it is aimed at
- Sponsors and owners of transformation initiatives, accountable for leading and guiding change
- Professionals executing transformation work, to understand their roles and responsibilities
- Professionals affected by transformation, to understand the support and engagement they will receive
- Consultants assisting organizations in planning and implementing transformation initiatives
Contents
- ITIL Foundation recap and transformation overview
- The ITIL Transformation Model
- Transformation patterns overview and transformation pattern type 1: initiation patterns
- Transformation pattern type 2: governance patterns
- Transformation pattern type 3: execution patterns
- End-to-end transformation examples
- Measurement, tools, learning and synthesis
- AI, ITIL and other frameworks integration
Prerequisites
In order to access the ITIL Transformation exam, you must have obtained the ITIL Foundation certificate (Version 5) or any ITIL 4 certificate. Moreover, it is mandatory to have attended an accredited training course.
Teacher language
Material course language
Exam type
Certification
ITIL® Transformation (Version 5) official certificate
This certification is subject to the PeopleCert Continuing Development Programme. Find out how and when to renew your certification.
Certificate type
Exam language
Frequently Asked Questions
No, all prices on the website are exclusive of VAT. However, please note that VAT is not applicable in the following cases:
invoicing to a non-EU company or citizen invoicing to a non-Italian EU company with a valid VIES VAT IDYou can check the VAT ID on the VIES portal via this link: https://ec.europa.eu/taxation_customs/vies/
The website implements these rules automatically. However, you or your organization may be exempt from VAT for other legal reasons. In this case, please contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If this is the case, please do not submit subscriptions via the website: your request will be handled through manual order processing.
According to the exam voucher code you received, you can read the following instructions:
PeopleCert exam voucher codes: these vouchers can be extended for 6 months while they are still valid, by purchasing the relative option on our website:Extension of PeopleCert online exam voucher validity iLEARN exam voucher codes: these vouchers can be extended for 6 months while they are still valid, by purchasing the relative option on our website:Extension of the iLEARN online exam voucher validity APMG exam voucher codes: these voucher codes cannot be extended. CompTIA exam voucher coedes: these voucher codes cannot be extended. EXIN exam voucher codes: these voucher codes cannot be extended. ISACA exam voucher codes: these voucher codes cannot be extended. The Open Group exam voucher codes: these voucher codes cannot be extended. VMEdu exam voucher codes: these voucher codes cannot be extended.You can extend your online course access by purchasing one of the following options on our website:
One extra week of course access: https://www.innovativelearning.eu/products/courses-exams-changes/45656-one-extra-week-of-course-access.html One extra month of course access: https://www.innovativelearning.eu/products/courses-exams-changes/45657-one-extra-month-of-course-access.htmlEach option includes a list of courses that can be extended – the ones not included cannot be extended.
For 6sigmastudy courses, you can purchase the following option our website:
One extra-month of 6sigmastudy course access: https://www.innovativelearning.eu/products/courses-exams-changes/87454-one-extra-month-of-6sigmastudy-course-access.htmlWith the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.