LoginITIL® Service (Version 5) Courses
Master Digital Service Management with ITIL® Service (Version 5)
Summary of Topics
Availability and prices of ITIL® Service (Version 5) courses
ITIL Service (Version 5) Online Courses (E-Learning) with Exam and Official Certification
Here you’ll find our selection of ITIL Service (Version 5) online courses, complete with exams and mock exams.
Don’t see the course you’re looking for? Contact us, and we’ll help you find it.
ITIL Service (Version 5) online exams
In order to access the ITIL Service exam, it is mandatory to attend an accredited course, so the exam-only option is not available.
Here you can find the Retake exam, for a second attempt if you didn’t pass the first.
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
What is ITIL® Service (Version 5)?
ITIL Service (Version 5) is one of the three modules in the ITIL Managing Professional (Version 5) certification stream.
ITIL Service explains how organizations create value by designing, delivering, and continually improving services. It provides practical guidance for aligning people, processes, and technology to manage digital services effectively, enhancing resilience, responsiveness, and customer satisfaction.
Key benefits of ITIL Service training
ITIL Service provides guidance on how organizations manage digital services to co-create value in today’s complex environments. It presents digital services as a core capability for delivering outcomes, shaping user experiences, and strengthening organizational resilience, while ensuring alignment with stakeholder needs and business objectives.
The main benefits of this training are:
- Enables organizations to apply ITIL principles across incident, request, problem, change, and continual improvement practices, enhancing reliability, resilience, and measurable value delivery
- Breaks down silos by aligning service delivery with business goals, leveraging automation, and fostering continual improvement
- Establishes service management as a strategic, tactical, and operational enabler, connecting investment decisions directly to business outcomes
How to Study for ITIL Service certification
PeopleCert requires mandatory training for the ITIL Service (Version 5) certification.
iLEARN offers accredited ITIL Service courses, delivered by accredited ITIL trainers.
You can find here our flexible learning options to suit every professional’s needs:
- In-House / Classroom Training: Customized sessions delivered on-site at your organization premises, tailored to your team’s schedule and learning needs.
- Remote / Live Training: Participate in real-time, instructor-led sessions via web conference from anywhere.
- E-Learning / Self-Paced Training: Learn at your own pace with full access to our online learning management system anytime, anywhere.
- One-to-One Training (Live coaching): Personalized guidance with access to e-Learning materials and interactive web sessions with an accredited ITIL trainer.
Earn PDUs with ITIL Service (Version 5) courses
Our ITIL Service (Version 5) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Ways of Working (Technical): 3
- Power Skills (Leadership): 2
- Business Acumen (Strategic): 16
Read more information about PDUs and how to claim them to maintain your PMI qualifications.
ITIL Service Course Structure and Learning Outcomes
Objectives
- Develop an understanding of the core concepts related to digital products and services.
- Describe the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model.
- Explain how organizational value chain activities enable and support the ITIL Product and Service Lifecycle.
- Demonstrate how to apply the purpose, scope, steps, roles, outputs, critical success factors (CSFs), metrics, and practical guidance for each lifecycle activity.
- Describe how management practices support and strengthen service lifecycle activities.
- Explain how operating models, service value streams, and organizational structures contribute to effective digital service management.
- Understand how AI, automation, and complementary frameworks such as PRINCE2 and DevOps enhance service management practices and delivery across the lifecycle.
Who it is aimed at
- Professionals in service management and service delivery
- Roles focused on product and digital delivery
- Architecture and service design specialists
- Software and application development teams
Contents
- Digital products and services
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- Lifecycle Management
- ITIL and other frameworks
Prerequisites
In order to access the ITIL Service exam, you must have obtained the ITIL Foundation certificate (Version 5) or any ITIL 4 certificate. Moreover, it is mandatory to have attended an accredited training course.
Duration
- Classroom / Live Remote course duration: 3 days
- Online course (e-learning/self-paced delivery option) duration:
- 30-days access
- 1-year access
PMI PDU: 21
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Accreditation
Courses languages
Material course language
Exam type
Certification
ITIL® Service (Version 5) official certificate
This certification is subject to the PeopleCert Continuing Development Programme. Find out how and when to renew your certification.
Certificate type
Exam language
Exam format
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Open book
- 40 multiple choice questions
- Passing score: 28/40 marks - 70%