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ITIL® Product (Version 5) Courses

Master Digital Product Management with ITIL® Product (Version 5)

Summary of Topics

  1. Availability and prices of ITIL® Product (Version 5) courses
  2. What is ITIL® Product (Version 5)?
  3. Key benefits of ITIL Product training
  4. How to Study for ITIL Product certification
  5. Earn PDUs with ITIL Product (Version 5) courses
  6. ITIL Product Course Structure and Learning Outcomes

Availability and prices of ITIL® Product (Version 5) courses

ITIL Product (Version 5) Online Courses (E-Learning) with Exam and Certification

Here you’ll find our selection of ITIL Product (Version 5) online courses, complete with exams and mock exams.
Don’t see the course you’re looking for? Contact us, and we’ll help you find it.

ITIL Product (Version 5) online exams

In order to access the ITIL Product exam, it is mandatory to attend an accredited course, so the exam-only option is not available.
Here you can find the Retake exam, for a second attempt if you didn’t pass the first.

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
Itil4 Ato Logo ATO%20Gold3x

To verify the PeopleCert accreditation, click on the logo.

 

What is ITIL® Product (Version 5)?

ITIL Product (Version 5) is one of the three modules in the ITIL Managing Professional (Version 5) certification stream.

ITIL Product provides guidance for creating and continually improving digital products throughout the ITIL Product and Service Lifecycle. According to ITIL, a digital product is a combination of resources enabled by digital technology, designed to deliver value to consumers.

 

Key benefits of ITIL Product training

ITIL Product training equips professionals with the knowledge and skills to manage digital products and services effectively across their entire lifecycle. It focuses on how products enable digital services, how services create value, and how lifecycle activities interconnect to deliver consistent and high-quality outcomes.

The training highlights practical approaches, success factors, and modern practices, helping professionals align strategy with execution and maximize value delivery. The key benefits of this course are:

  • Comprehensive understanding of digital products and digital services, their key characteristics, and how they create value through well-designed service offerings.
  • Practical knowledge of the ITIL Product and Service Lifecycle, covering discover, design, build, transition, operate, deliver, and support.
  • Clear insight into how lifecycle activities interrelate to enable value co-creation and end-to-end product management.
  • Understanding of success factors, performance metrics, governance, AI, automation, and operating models that support effective lifecycle management.
  • Clarity on how ITIL integrates with DevOps ways of working and project management approaches such as PRINCE2 and PRINCE2 Agile to ensure effective and modern product delivery.

 

How to Study for ITIL Product certification

PeopleCert requires mandatory training for the ITIL Product (Version 5) certification.
iLEARN offers accredited ITIL Product courses, delivered by accredited ITIL trainers. 
You can find here our flexible learning options to suit every professional’s needs:

  • In-House / Classroom Training: Customized sessions delivered on-site at your organization premises, tailored to your team’s schedule and learning needs.
  • Remote / Live Training: Participate in real-time, instructor-led sessions via web conference from anywhere.
  • E-Learning / Self-Paced Training: Learn at your own pace with full access to our online learning management system anytime, anywhere.
  • One-to-One Training (Live coaching): Personalized guidance with access to e-Learning materials and interactive web sessions with an accredited ITIL trainer.

 

Earn PDUs with ITIL Product (Version 5) courses

Our ITIL Product (Version 5) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

  • Ways of Working (Technical): 3
  • Power Skills (Leadership): 2
  • Business Acumen (Strategic): 16

Read more information about PDUs and how to claim them to maintain your PMI qualifications.

 

ITIL Product Course Structure and Learning Outcomes

Objectives

  • Grasp the fundamental concepts of digital products and services.
  • Understand the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model.
  • Describe how organizational value chain activities support and enhance the lifecycle.
  • Apply the purpose, scope, workflow steps, roles, outputs, critical success factors (CSFs), metrics, and practical guidance for each lifecycle activity.
  • Explain how management practices enable and strengthen lifecycle activities.
  • Implement human-centred design principles, effective acquisition strategies, and operational best practices.
  • Understand how operating models, value streams, and organizational structures contribute to effective digital product management.
  • Recognize how AI, automation, and complementary frameworks such as PRINCE2 and DevOps enhance the management of digital products and services.

Who it is aimed at

ITIL Product is designed for all organizations and professionals aiming to excel in product.
It is particularly recommended for product managers, service managers, IT service management professionals, DevOps practitioners, project managers, and digital transformation leaders who are responsible for designing, delivering, operating, or supporting digital products and services. 

Contents

  • Digital products and services
  • Discover
  • Design
  • Acquire
  • Build
  • Transition
  • Operate
  • Deliver
  • Support
  • Lifecycle Management
  • ITIL and other frameworks

Prerequisites

In order to access the ITIL Product exam, you must have obtained the ITIL Foundation certificate (Version 5) or any ITIL 4 certificate. Moreover, it is mandatory to have attended an accredited training course.

Duration

  • Classroom / Live Remote course duration: 3 days 
  • Online course (e-learning/self-paced delivery option) duration:
    • 30-days access 
    • 1-year access

PMI PDU: 21

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

English

Material course language

English

Exam type

Online

Certification

ITIL® Product (Version 5) official certificate

This certification is subject to the PeopleCert Continuing Development Programme. Find out how and when to renew your certification.

Certificate type

Online

Exam language

English

Exam format

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Open book
  • 40 multiple choice questions
  • Passing score: 28/40 marks - 70%

Frequently Asked Questions

No, all prices on the website are exclusive of VAT. However, please note that VAT is not applicable in the following cases:

invoicing to a non-EU company or citizen invoicing to a non-Italian EU company with a valid VIES VAT ID

You can check the VAT ID on the VIES portal via this link: https://ec.europa.eu/taxation_customs/vies/

The website implements these rules automatically. However, you or your organization may be exempt from VAT for other legal reasons. In this case, please contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If this is the case, please do not submit subscriptions via the website: your request will be handled through manual order processing.

According to the exam voucher code you received, you can read the following instructions:

PeopleCert exam voucher codes: these vouchers can be extended for 6 months while they are still valid, by purchasing the relative option on our website:Extension of PeopleCert online exam voucher validity iLEARN exam voucher codes: these vouchers can be extended for 6 months while they are still valid, by purchasing the relative option on our website:Extension of the iLEARN online exam voucher validity APMG exam voucher codes: these voucher codes cannot be extended. CompTIA exam voucher coedes: these voucher codes cannot be extended. EXIN exam voucher codes: these voucher codes cannot be extended. ISACA exam voucher codes: these voucher codes cannot be extended. The Open Group exam voucher codes: these voucher codes cannot be extended. VMEdu exam voucher codes: these voucher codes cannot be extended.

You can extend your online course access by purchasing one of the following options on our website:

One extra week of course access: https://www.innovativelearning.eu/products/courses-exams-changes/45656-one-extra-week-of-course-access.html  One extra month of course access: https://www.innovativelearning.eu/products/courses-exams-changes/45657-one-extra-month-of-course-access.html 

Each option includes a list of courses that can be extended – the ones not included cannot be extended.

For 6sigmastudy courses, you can purchase the following option our website:

One extra-month of 6sigmastudy course access: https://www.innovativelearning.eu/products/courses-exams-changes/87454-one-extra-month-of-6sigmastudy-course-access.html 

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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