ITIL® (Version 5) Courses

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AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 

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What is ITIL® (Version 5)?

ITIL (Version 5) is the latest evolution of the globally recognized IT Service Management (ITSM) framework, designed to help organizations deliver value through IT services in today’s fast-changing, digital-first environment.

This new version builds on the foundation of previous ITIL frameworks while introducing a modern, AI-native, and complexity-ready approach. It provides practical guidance for collaboration, prioritization, and continuous improvement across all roles and teams in an organization, ensuring that IT services are efficient, resilient, and aligned with business objectives.

For detailed insights into the updates and innovations of ITIL (Version 5), visit our dedicated page on what’s new in ITIL (Version 5).

Key benefits of ITIL (Version 5) for IT Professionals

ITIL (Version 5) is the world’s leading best-practice framework for digital products and services, aligning strategy, delivery, and outcomes for the AI era.

• Unifies product and service management - A single lifecycle that minimizes friction, silos, and handoffs.
• Connects business and technology - A shared operating model linking strategy, execution, and measurable outcomes.
• AI-ready by design - Practical, built-in guidance for adopting and scaling AI responsibly, with governance embedded.
• Experience-driven and outcome-focused - Transforms digital work into meaningful experiences and measurable business results.
• Relevant across roles and organizations - Built for IT, product, experience, and business leaders—not just ITSM professionals.

ITIL (Version 5) Certification Scheme and Learning Path

The ITIL (Version 5) qualification scheme starts with ITIL Foundation and advances through eight Advanced modules plus one extension module. These advanced modules are grouped into three learning streams, each leading to a professional designation:

• ITIL Practice Manager (Version 5)
• ITIL Managing Professional (Version 5)
• ITIL Strategic Leader (Version 5)

Completing all required modules within a stream earns the corresponding designation. Learners who complete all three designations reach the highest level of recognition: ITIL Master. Together, these four designations provide a clear, structured pathway for building expertise in digital product and service management.

Below is a detailed explanation of each certification, module and designation.

ITIL® Foundation (Version 5)

ITIL Foundation (Version 5) is the starting point for all learners. It provides a common language and introduces the core concepts and unified lifecycle for managing digital products and services. Learners gain a foundational understanding of value creation, collaboration, governance, and continual improvement.

ITIL® Practice Manager (Version 5)

To earn the ITIL Practice Manager designation, candidates complete ITIL Foundation and select one Practice Specialization Module. Each specialization module covers five defined ITIL practices.

• ITIL Monitor, Support and Fulfil (MSF): it covers Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring and Event Management practices
• ITIL Plan, Implement and Control (PIC): it covers Change Enablement, Deployment Management, Release Management, Service Configuration Management and IT Asset Management practices
• ITIL Collaborate, Assure and Improve (CAI): it covers Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management practices

To complete the Practice Manager designation, candidates must also complete ITIL Transformation and pass the related exam.

ITIL Practice Manager: ITIL Foundation + ITIL Monitor, Support and Fulfil or ITIL Plan, Implement and Control or ITIL Collaborate Assure and Improve + ITIL Transformation

ITIL® Managing Professional (Version 5)

This stream builds advanced skills in product delivery, IT service management, customer experience management, and organizational improvement.

The ITIL Managing Professional designation is earned by completing ITIL Foundation along with all of the following modules:

• ITIL Product
• ITIL Service
• ITIL Experience
• ITIL Transformation

ITIL Managing Professional: ITIL Foundation + ITIL Product + ITIL Service + ITIL Experience + ITIL Transformation

ITIL Strategic Leader (Version 5)

This stream emphasizes the alignment of digital strategy, governance, investment, and leadership within today’s modern enterprise.

The ITIL Strategic Leader designation is earned by completing ITIL Foundation along with all of the following modules:

• ITIL Strategy
• ITIL Transformation

ITIL Strategic Leader: ITIL Foundation + ITIL Strategy + ITIL Transformation

ITIL® Transformation (Version 5)

ITIL Transformation is a core module in the ITIL (Version 5) qualification scheme and is required for the Practice Manager, Managing Professional, and Strategic Leader designations. This module equips professionals to design, plan, and manage improvements across the ITIL service value system. ITIL Transformation only needs to be completed once, and the certification counts toward all three designations.

ITIL® AI Governance (Extension Module)

AI Governance is the extension module in the ITIL (Version 5) qualification scheme. It focuses on the responsible, ethical, and compliant adoption of artificial intelligence, covering key areas such as risk management, transparency, accountability, and regulatory compliance.

ITIL® Master

ITIL Master is the highest designation in ITIL (Version 5). It is awarded to professionals who have completed the Practice Manager, Managing Professional, and Strategic Leader designations. ITIL Master recognizes deep expertise and the ability to apply and adapt ITIL practices in complex, real-world environments, positioning professionals as strategic leaders in digital transformation.

ITIL Master: ITIL Practice Manager + ITIL Managing Professional + ITIL Strategic Leader

How to Study ITIL (Version 5)

Our ITIL (Version 5) courses are delivered by accredited ITIL trainers with extensive hands-on experience implementing ITIL across organizations of all sizes and sectors. 
iLEARN offers flexible learning options to suit every professional’s needs:

• In-House / Classroom Training: Customized sessions delivered on-site at your organization premises, tailored to your team’s schedule and learning needs.
• Remote / Live Training: Participate in real-time, instructor-led sessions via web conference from anywhere.
• E-Learning / Self-Paced Training: Learn at your own pace with full access to our online learning management system anytime, anywhere.
• One-to-One Training (Live coaching): Personalized guidance with access to e-Learning materials and interactive web sessions with an accredited ITIL trainer.

ITIL (Version 5) certificate renewal

Like the other PeopleCert certifications, ITIL (Version 5) certificates are valid for three years from the date of issue. To keep your certification current, you can choose one of the following renewal options:

1. PeopleCert Plus Membership: Join the Continuous Professional Development (CPD) program, earning 20 CPD points per year over three consecutive years to maintain your certification.
2. Obtain another ITIL Certification: Take any other certification within the ITIL product suite to renew your credential.
3. Retake the same ITIL (Version 5) exam: Pass the exam again to extend your certification validity.

For detailed guidance on maintaining your PeopleCert certifications, visit our dedicated PeopleCert certification renewal page.