ITIL® Foundation (Version 5) Courses

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 

To verify the PeopleCert accreditation, click on the logo.

What is ITIL® Foundation (Version 5)?

ITIL Foundation serves as the starting point for all learners, introducing a common language, key concepts, and an integrated lifecycle for managing digital products and services. It provides a solid grounding in value creation, collaboration, governance, and continual improvement.

The ITIL Foundation (Version 5) certificate is a prerequisite for all subsequent ITIL (Version 5) certifications in the scheme.

Key benefits of ITIL Foundation (Version 5) training

The ITIL® Foundation (Version 5) certification provides a solid introduction to IT service management, helping professionals understand best practices and how to apply them effectively in today’s digital and organizational environments. By gaining a foundational understanding of the ITIL framework, candidates can improve collaboration, performance, and value creation across their teams.

Benefits include:

• Introduces the core concepts of digital product and service management
• Establishes a common language and shared understanding across teams and organizations
• Provides an overview of the ITIL framework, including guiding principles, core models, and fundamental practices
• Explains how ITIL supports the creation, delivery, and continual improvement of products and services
• Helps candidates understand how value is co-created through effective service management
• Shows how organizations apply ITIL guidance to improve performance, collaboration, and business outcomes
• Reflects the evolution of ITIL to support modern technologies, data-driven decision-making, automation, and artificial intelligence
• Remains adaptable to different organizational contexts, sizes, and levels of maturity

How to Study for ITIL Foundation (Version 5) certification

PeopleCert does not require mandatory training for the ITIL Foundation (Version 5) certification, allowing candidates to self-study. However, attending an accredited training course is strongly recommended to gain a comprehensive understanding of the updated content.

iLEARN offers accredited ITIL (Version 5) Foundation courses, delivered by accredited ITIL trainers. 
You can find here our flexible learning options to suit every professional’s needs:

• In-House / Classroom Training: Customized sessions delivered on-site at your organization premises, tailored to your team’s schedule and learning needs.
• Remote / Live Training: Participate in real-time, instructor-led sessions via web conference from anywhere.
• E-Learning / Self-Paced Training: Learn at your own pace with full access to our online learning management system anytime, anywhere.
• One-to-One Training (Live coaching): Personalized guidance with access to e-Learning materials and interactive web sessions with an accredited ITIL trainer.

Earn PDUs with ITIL Foundation (Version 5) courses

Our ITIL Foundation (Version 5) training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

• Ways of Working (Technical): 3
• Power Skills (Leadership): 1
• Business Acumen (Strategic): 12

Read more information about PDUs and how to claim them to maintain your PMI qualifications.

ITIL Foundation (Version 5) Course Structure and Learning Outcomes