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ITIL® Foundation (Version 5) 1 year with exam + Live coaching
ITIL® Foundation (Version 5) 1 year with exam + Live coaching online course with coaching in English provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
ITIL Foundation (Version 5) serves as the starting point for all learners, introducing a common language, key concepts, and an integrated lifecycle for managing digital products and services. It provides a solid grounding in value creation, collaboration, governance, and continual improvement.
ITIL Foundation (Version 5) online course details
- 1 year-access to the eLearning platform
- 10 lessons
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- Exercises and solutions
- Access 24/7
- Official manual in digital format - Paper version available for a fee by selcting the facultative option “ Add the manual in paper format” in the cart
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam - For a fee, candidates can take this optional service to experience the real exam, in addition to the included mock exams. In the cart, select the facultative option ‘PeopleCert official mock exam’ to access it
- 14 hours recommended on included materials for official exam preparation
Please check our dedicated page further information about online courses.
Features of the Live coaching
- Two hours of coaching included, but you can add two or four more hours by selecting the corresponding option among the additional services of the package.
- Coaching will take place remotely through a web-conference tool (Microsoft Teams) and will allow you to discuss unclear topics with an accredited instructor, including information on how to manage the certification exam. During the coaching session, the following activities can be carried out:
- Planning learning activities
- Even after the session, email exchange with the trainer for educational support
- Learning verification and content deepening
- We recommend scheduling the coaching session after completing self-study and before taking the exam.
ITIL Foundation (Version 5) online exam format
- Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 26/40 marks - 65%
- Second exam attempt (Take2 Option) - Available for an additional fee. In the cart, select the optional item ‘PeopleCert Take2 – Second exam attempt.’”
Check ou dedicated page for more information about technical requirements and PeopleCert online exam procedure.
PDUs - ITIL Foundation (Version 5)
Our ITIL Foundation (Version 5) training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Ways of Working (Technical): 3
- Power Skills (Leadership): 1
- Business Acumen (Strategic): 12
Read more information about PDUs and how to claim them to maintain your PMI qualifications.
Demo
Typology
Online course with Live coachingLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Understand the core concepts of digital product and service management
- Understand service relationships
- Understand the ITIL Four Dimensions of Product and Service Management
- Understand the ITIL Value System (ITIL VS)
- Understand how the ITIL Guiding Principles support the adoption and adaptation of service management
- Understand the ITIL Product and Service Lifecycle Model and value chain activities
- Understand ITIL Management Practices
- Understand the benefits of value stream mapping and management
- Understand the impact of AI on ITIL, the principles of AI governance, and how ITIL aligns with other frameworks such as PRINCE2® and DevOps
Who it is aimed at
The ITIL Foundation (Version 5) is designed for a broad audience, from IT and business students beginning their journey in service management to experienced professionals familiar with earlier ITIL versions and other industry best-practice frameworks.
Contents
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain and ITIL management practices
- Value streams, mapping and management
- Continual improvement
- The Four Dimensions of Product and Service Management
- ITIL and other frameworks integration
Prerequisites
No prior certifications or experience are required to take the ITIL Foundation (Version 5) course and exam.
Teacher language
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Frequently Asked Questions
No, all prices on the website are exclusive of VAT. However, please note that VAT is not applicable in the following cases:
invoicing to a non-EU company or citizen invoicing to a non-Italian EU company with a valid VIES VAT IDYou can check the VAT ID on the VIES portal via this link: https://ec.europa.eu/taxation_customs/vies/
The website implements these rules automatically. However, you or your organization may be exempt from VAT for other legal reasons. In this case, please contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If this is the case, please do not submit subscriptions via the website: your request will be handled through manual order processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.