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ITIL® Foundation (Version 5) exam - for RETAKE
ITIL® Foundation (Version 5) exam - for RETAKE online exam provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
ITIL Foundation (Version 5) serves as the starting point for all learners, introducing a common language, key concepts, and an integrated lifecycle for managing digital products and services. It provides a solid grounding in value creation, collaboration, governance, and continual improvement.
ITIL® Foundation (Version 5) exam - for RETAKE can be purchased exclusively if the first exam attempt has not been passed. In order to purchase it, candidates must have obtained the first exam voucher through iLEARN.
ITIL Foundation (Version 5) online exam format
- Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 26/40 marks - 65%
Check ou dedicated page for more information about technical requirements and PeopleCert online exam procedure.
Objectives
- Understand the core concepts of digital product and service management
- Understand service relationships
- Understand the ITIL Four Dimensions of Product and Service Management
- Understand the ITIL Value System (ITIL VS)
- Understand how the ITIL Guiding Principles support the adoption and adaptation of service management
- Understand the ITIL Product and Service Lifecycle Model and value chain activities
- Understand ITIL Management Practices
- Understand the benefits of value stream mapping and management
- Understand the impact of AI on ITIL, the principles of AI governance, and how ITIL aligns with other frameworks such as PRINCE2® and DevOps
Who it is aimed at
The ITIL Foundation (Version 5) is designed for a broad audience, from IT and business students beginning their journey in service management to experienced professionals familiar with earlier ITIL versions and other industry best-practice frameworks.
Contents
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain and ITIL management practices
- Value streams, mapping and management
- Continual improvement
- The Four Dimensions of Product and Service Management
- ITIL and other frameworks integration
Prerequisites
No prior certifications or experience are required to take the ITIL Foundation (Version 5) course and exam.
Exam type
Certificate type
Exam language
Frequently Asked Questions
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.